IMPACTED BY RECENT WEATHER EVENTS?

Should the matter be urgent, please contact the SES State Emergency Service on 132 500. If the matter is life-threatening, please call 000.

If you need to make a claim, we encourage you to claim online to avoid longer than normal wait times. Otherwise, please call 1300 55 50 30.

Preparing for storms

Protecting your property

1. Preparation

Plan for the worst to ensure the best outcome.

2. Emergency alerts

Subscribe to emergency alerts and warnings.

3. During the storm

How to stay safe during the event.

4. After the storm

The first steps to take once the storm is over.

Step 1: Preparation

  • Prepare a storm kit. This should include non-perishable food, matches, a first aid kit, blankets, a torch, a battery-powered radio, and plenty of fresh batteries.
  • Ensure everyone in the household knows how to switch off the mains electricity, water and gas supplies if required.
  • Make sure that important documents such as passports are stored together in a waterproof bag, in case of emergency evacuation.
  • Trim back any tree branches overhanging your home.
  • Gutters, downpipes and drains should be cleaned regularly to allow maximum waterflow away from the roof.
  • Ensure roof sheets or tiles are intact and fully secure.
  • All loose items that are outside should either be brought inside or securely tied down.

Step 2: Emergency alerts

Some councils offer an early warning alert service which will notify you of incoming storms via email, SMS or recorded messages to a landline. Check your local council’s website to see if they offer this service.

  • The Weatherzone app (available for Android and Apple devices) allows you to receive notifications straight to your phone of official weather warnings from the Bureau of Meteorology.

Step 3: During the storm

  • Stay inside. If you are outside, seek shelter in a solid building or a metal-roofed vehicle. Do not shelter under trees.
  • If shelter is unreachable, crouch down, feet together and well away from any other people.
  • If your hair stands on end or you hear nearby objects buzzing, move immediately. This indicates lightning is about to strike near you.
  • Avoid driving. If you are caught out driving when a storm hits, use extreme care.
  • Bring pets inside and ensure all windows are secured shut.
  • Check for conditions updates. Updates are available through a variety of channels (TV, internet, phone apps, local radio), however, as power, internet and phone services may be interrupted, a battery-operated radio will offer the most resilient means of staying up to date. ABC Local Radio provide regular updates.
  • If your house is threatened by a storm surge, ensure the mains power is switched off.
  • If you need help, call your local SES unit. If there is a life-threatening emergency, call 000.

Step 4: After the storm

  • Check your home and possessions for damage. Take photographs of damage for insurance purposes.
  • If your house has suffered any flooding, do not switch power on until it has been inspected professionally.
  • If your house is unsafe, notify your local council and check your insurance policy to see if you can claim temporary housing expenses.
  • Avoid driving – roads may be blocked and structurally unsafe to drive on.

Impacted by storms?


First steps in any disaster

If the matter is urgent, please contact the SES State Emergency Service on 132 500. If the matter is life-threatening, please call 000.

For claims, please call 1300 55 50 30 or claim online.

The information provided is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result. 

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