Contact us
Need to get in touch with us? Here's how.
Need to get in touch with us? Our friendly and knowledgeable Customer Care team are here to answer your questions.
You can contact us via phone, email, or mail, or complete our Contact Us form below.
National Seniors Insurance
- Suite 19A,160 Ann St, Brisbane QLD 4000
Office hours: Monday to Friday - 8:30am to 6:00pm (AEST) - GPO Box 1450, Brisbane, Qld 4001
- 1300 50 50 99
- insmail@nationalseniors.com.au
If you are dissatisfied with our service in any way contact us and we and Allianz will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures.
How to make a complaint
We want to resolve any complaints you have as quickly as possible. If you are dissatisfied with our service in any way, contact us on 13 3130 and we will do our best to resolve it for you. Find out more information about our complaints process.
If you are not satisfied with the decision or a decision is not reached within 30 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:
The Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 93 16 78
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.