Due to the sudden and often unpredictable nature of floods, it's important to be prepared. You can protect yourself by following the below steps.

Step 1: Be prepared

• Check if your area is prone to flooding. This will help you to better understand your risk.
• If your area is at risk of flooding, check that you have flood cover included in your Home & Contents insurance policy.
• Have an emergency & evacuation Plan. Your local council may also have an existing evacuation plan. It's important to know ahead of time what actions you will take in the event of a flood. This would include what to pack, where to go, and how to prepare your property for evacuation.

Step 2: Emergency alerts

• It's important to stay informed and connected prior to and during a flood. Subscribe and sign-up for any emergency alerts and warnings on your devices such as phone, tablet, laptop and/or desktop computer. These alerts could be with your State Emergency Service, Local Councils, Department of Main Roads or state equivalent and BOM.

Step 3: Pack supplies

• Have an emergency kit with a checklist ready in advance.
• Your emergency pack should include a first aid kit, torch, drinking water, non-perishable food and spare batteries.
• If you have time prior to evacuating, pack warm clothes, essential medication and other personal aids (such as glasses, hearing aids, etc.).

Before a flood:

• Regularly check and clean your gutters to prevent the clogging of debris.
• Check that all windows and doors are closed properly and locked, and that there are no gaps. If gaps are found, use gap filler to prevent water seepage.
• Stock up on sandbags. These can be purchased from hardware stores or landscaping suppliers. Although sandbags won't fully protect your home, they usually significantly minimise the damage caused from flooding.
• Waterproof any valuables and important documentation (such as birth certificates, passports, etc.). Store these in waterproof containers or consider taking with you in your emergency pack.
• Discuss your evacuation strategy with family and friends. Ensure that someone outside of your household knows your plan and where you will take refuge.
• Ensure your emergency kit is ready and pack other essential supplies (as listed above).
• Know the locations of your electrical switchboard, gas connection, water supply, solar inverter, and any other power sources. These will need to be switched off as soon as a flood hits.

During a flood:

• Turn off all electrical, gas, water and solar power sources.
• Notify non-household members if you've decided to evacuate.
• Continue to watch for alerts and updates as flood conditions can change quickly and without warning. It's important to stay connected and updated on conditions and road closures.

After a flood:

• Ensure your home is safe before entering. Do not turn on any power sources until your home has been checked and cleared by an electrician.
• If you have damage, contact your insurer. After most emergencies, insurers can be inundated with calls, so consider lodging an online claim.
• Ensure you stay hydrated and get some rest during the clean-up process (if applicable).
• Floods are stressful and can be traumatic for those affected. Ensure that you reach out to family and friends for support.